Matt was really helpful from the beginning after Id had a bad experience trying to lease from another company. The customer service was brilliant and it didnt feel like you were dealing with a massive company. Great experience all round.
219 days ago
Really easy to secure a long term lease
Really easy to secure a long term lease vehicle. Having lived overseas and only returning to the UK for health reasons and unable to work. I was amazed they managed to get me a finance agreement without a credit score.
Jack went above and beyond and held
293 days ago
Excellent Service
From start to finish Jim Mercer was great, very professional. He was quick to respond to my questions queries regarding the car and constantly kept me updated with the progress on delivery times etc. I am very happy with the service received. I would not
539 days ago
As always an excellent service from Jim
As always an excellent service from Jim at Rivervale. Have 3 lease vehicles with them and always happy to help with any questions which might arise.
551 days ago
Fantastic communication and great
Fantastic communication and great information provided making the experience really easy. Jim was super friendly and helpful.
555 days ago
Very professional
Very professional. Megan always responded to any questions I had during the application process and kept me updated on progress. Everything worked out as promised and I took delivery of the car exactly as it was planned. I would recommend Rivervale car le
584 days ago
Very good service.
Prompt ordering process, easy document signing, helpful account manager. A very slight hiccup in communications before delivery but easily resolved. Very good service at no charge. Very pleased with car.
675 days ago
Great customer service
Customer focussed, good communication throughout, gave range of options with pricing and suggested alternatives, kept me up to date with my order, adaptable when had to change delivery date, checked in to make sure everything went well. Highly recommend.
701 days ago
Everything ran smoothly from start to
Everything ran smoothly from start to finish
728 days ago
Good lease deal and responds quickly to
Good lease deal and responds quickly to queries and agents are really attentive. But slight delay with car delivery and lack of a spare tire was a downside for me. Other than these, they were really good and professional.